Refund policy

Refund & Returns Policy

Last Updated: 13/2/26. At Orderly Home Co., customer satisfaction is important to us and we accept returns within 14 to 30 days of delivery provided the item is unused, undamaged, in original packaging, and includes all accessories, manuals, and components along with proof of purchase; final sale items, clearance products, gift cards, customized goods, hygiene-sensitive items once opened, and products showing signs of use are not eligible for return unless defective. If an item arrives damaged or defective, customers must contact us within 48 hours of delivery with photo or video evidence so we can assess the issue and offer a replacement, repair, or refund at our discretion. To initiate a return, customers must email (p94xqb6cnw@privaterelay.appleid.com) with their order number to receive return authorization before sending the item back, as unauthorized returns may not be accepted; customers are responsible for return shipping costs unless the item is defective or incorrect, original shipping fees are non-refundable, and we recommend using a trackable service. Once the returned product is received and inspected, approved refunds will be processed to the original payment method within 5–10 business days, and exchanges are only offered for defective or damaged items, otherwise customers must place a new order.